Categories of Information We Collect
We collect personal and non-personal information when you provide it to us in the course of using the Website. In order to process orders efficiently, when you place an order with us or register an account on the Website, we actively collect the following personal information: name, billing address, shipping address, e-mail address, mobile telephone number or other telephone number, and credit card number (“Personal Information”).
The Personal Information that we may collect includes any information that you include in any placing an order or in transmitting an email or message sent through or posted to the Website. This information is generally stored on our servers or those of our Internet Service Provider(s) (“ISP[s]”) but is not typically used by us to personally identify you, but may be used for that purpose to prevent abuse of the Website or to comply with applicable laws.
The non-personal information that we may collect includes your browser type and version, ISP, operating system and version, Internet Protocol (IP) address, and the URL of the website you were visiting prior to coming to the Website. The non-personal information is not typically used by us to personally identify you and is not readily usable for that purpose. In addition, if you communicate with us regarding the Website or any of our products, we collect any information that you provide to us during the course of our communication.
We may use analytic and reporting technologies to record non-personal information such as Internet domain and host names, IP addresses, browser software and version, operating system and version, click patterns, and the dates and times that the Website is accessed by you. We may contract with one or more third parties to help us manage, monitor, and optimize the Website and measure the effectiveness of our advertising, communications, and use of the Website. We may use web beacons and cookies (described below) for this purpose.
On occasions, we may connect non-personal information obtained through tracking technologies with certain of your Personal Information. You should understand that your accepting tracking technologies onto your computer does not give us access to your computer or personal information on your computer. You may set your web browser software to reject tracking technologies; if you choose to do so, however, the functionality of this Website may be affected. Third parties (including but not limited to software vendors, advertisers and fulfillment companies) may also use tracking technologies by or through our Website. We have no control over what information such third parties track or collect, and have no responsibility or liability for any tracking, data collection or other activities of such third parties.
You may be visiting this Website from your mobile device. Certain mobile service providers uniquely identify mobile devices and we or our third-party service providers may receive such information if you access this Website through a mobile device. Some features of this Website may allow for the collection of mobile phone numbers and we may associate that phone number to mobile device identification information. Additionally, certain mobile phone service providers operate systems that identify the physical location of devices that use their service. Depending on the mobile phone service provider, we or our third-party service providers may receive this information.
Use of Information for Internal Purposes
We use your Personal Information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving the Website and the products we sell, to provide customer support, and to verify your identity, references, and credentials as applicable. We use the non-personal information we collect to track the use of the Website and to assist us in providing, maintaining, evaluating, and improving the Website and the products we sell.
Disclosure of Personal Information to Third Parties
We will disclose your personal information to protect or enforce our legal rights and policies, to protect or enforce the legal rights of a third party, or where we in good faith believe we are required to do so by law (such as complying with a subpoena or court order). We may contract with various third parties who help us provide, maintain, and/or improve the Website and/or the products that we sell and deliver to our customers, and such third parties may have access to your Personal Information in order to perform their services. For example, we use a third party to process payments made to us, and may subcontract our content creation, information verification, production, fulfillment, analytics, reporting, or other operations. We may contract with third-party contractors to help us manage, monitor, and optimize the Website and the products we sell. We may also use third-party contractors to help us measure the effectiveness of our advertising and communications.
Disclosure of Non-Personal Information to Third Parties
We may disclose non-personal information, in aggregate form, to potential strategic partners, advertisers, investors, customers, and others. You may not opt out of the sharing of this information, except by choosing not to use the Website or purchase our products.
Use of Tracking Technologies such as Cookies and Web Beacons
How We Protect Your Personal Information
The protection of your personal information is important to us. We follow generally accepted industry standards to protect personal information submitted to us, both during transmission and once we receive it and store it on our servers; however, because of the open nature of the Internet and the proliferation of acts of cybercrime (not just in number but in the sophistication of the technology used by the perpetrators), no method of transmission over the Internet or method of electronic storage is 100% secure or failsafe. Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot and do not guarantee absolute security. We are not responsible for the unauthorized acts of others and assume no liability (and expressly disclaim any and all liability) for any disclosure, interception, or theft of information due to errors in transmission, unauthorized third-party access (such as through hacking or theft of computers) to our servers, or other acts of third parties, or acts or omission beyond our control. By using our Website, you acknowledge the existence of these risks and agree to assume the risks and the consequences flowing from these risks.
Reviewing and Changing Your Personal Information
You may obtain a copy of and request that we correct errors in your personal information by emailing us at the contact page. If you wish to obtain a copy of your Personal Information on file with us, you will be required to provide proof of your identity. If your Personal Information changes or if you no longer want to access or use the Website, you may contact customer service through the Website or simply stop using the Website.
Our Website and the products we sell are intended for and, per the Terms and Conditions, limited to those thirteen (13) years of age and older. Therefore, we believe that it is unlikely that children under the age of thirteen (13) will use the Website or purchase the products we sell. Accordingly, we do not knowingly collect or use any Personal Information from children that we know to be under the age of thirteen (13). In addition, we will delete any information in any of our databases that we know or later learn originates from a child under the age of thirteen (13). If a minor has provided Personal Information to us, we are receiving such Personal Information with the understanding that it is provided with the knowledge and consent of the minor’s parent(s) or legal guardian(s); the minor or the minor’s parent or legal guardian may request removal from our database by contacting us.
Opting Out From Receiving Communication from Us
If you no longer wish to receive any promotional or other communications from us, or otherwise wish to Opt-Out as to Personal Information shared with us, you may Opt Out by following the instructions included at the bottom of each email or by contacting customer service through the Website. If that is unsuccessful for any reason, you may contact us.